Shipping & Returns

PHYSICAL ITEMS:

Please note that all items are hand made to order, and will take a maximum of 3 weeks to make.  All items are made in a smoke and pet free home.  Postage in included in the price (UK only). 

Returns are accepted on physical items only. 

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us.

DIGITAL DOWNLOADS - Software and crafting templates

Digital downloads are NOT subject to being able to be returned.  Upon purchasing the item, you waiver your rights to a refund. 

Contact Us

1 Bramble Close

Havant

Hampshire

PO9 2UZ

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© 2020 by Bramble Crafts